Customer.
We came back from our holiday and had lost our keys whilst we were abroad. Spoke to David at BDL who said he could sort it straight away. He came and opened both our locks (Yale/Mortice) on our front door without causing any damage. Luckily as we did not have our address with our keys and our spare key was inside the house this was all we needed. We have avoided the cost of replacement locks and everything was left the same due to BDL not causing any damage. Quick and reliable service provided.